Returns Policy | Fondly

Policies

Returns Policy

Last updated July 2026

Our 15-day promise

If your order arrives and it's not right, contact us within 15 days of delivery and we'll make it right — a replacement or a refund, your choice.

What qualifies

  • Item arrived damaged or defective
  • Wrong item or wrong variant was sent
  • Item isn't what you expected based on the listing

How to start a return

Email us with your order number and a short description (a photo helps if the item arrived damaged). We'll respond with next steps — no forms, no hoops.

Refunds

Once a return or issue is confirmed, refunds are processed back to your original payment method. Depending on your bank, it can take a few business days to appear on your statement after we issue it.

What's not covered

Change-of-mind returns after the 15-day window, or items altered/damaged after delivery, aren't covered under this policy — but reach out anyway if something's off. We'll always look at it case by case rather than just pointing at a rule.

No fine print

No restocking fees. No return-shipping runaround designed to make you give up. If it's not right, we'll make it right.